HEYHA Customer Service Champions 2018

Looking after our guests is probably the most important aspect of hospitality, and it is these people that guests remember, and if they enjoy their stay they return.

In January 2018 the members decided that as this was so important that they wanted to identify and celebrate those individuals in their hotels who set an example to others in showing excellent customer care and support for the hotel and their team. Nomination forms were received to find a Front of House Service Champion and equally important a Behind the Scenes Champion.

Criteria were set and two totally independent judges – former lecturers of Hull College – were appointed to judge the entries.

HEYHA Customer Service Champion Front of House/ Behind the Scenes

The winning person will be someone who has the initiative and takes action if they come across a problem they will rectify it, a great team player who actively supports other team members and have a positive attitude to their work that sets an example to others.

The criteria were:

The Winners

The judges were impressed by the entries and it was not an easy task to evaluate the entries and come up with two overall Champions:

The winners received £100.00 cash prizes and a trophy.

The finalists received a certificate to mark their achievement and a prize at an awards ceremony and afternoon tea at the Mercure Grange Park on the 12th December.

HEYHA will be looking for new champions for 2019.

Winners Taran Clarkson and Karen Cornwall

(L-R) Nicola Shillito (Sales Manager), Nigel Dibb (General Manager), Taran Clarkson (Holiday Inn Hull Marina), Helen Symonds (Sales Manager), Karen Cornwall, Daniel Rich (General Manager DoubleTree by Hilton Hull)

Finalists and winners with their certificates